SHIPPING
Shipping is $10 New Zealand wide for business/residential addresses and $18 for rural addresses.
Any orders that include a discount as part of a sale or promotion will be charged shipping regardless.
ESTIMATED
DELIVERY TIMES
Dispatch
estimate: 1 - 3 working days* (Note: rural deliveries can take 2 - 4 working
days). We ship within New Zealand only.
If all items in your order are
not available to be dispatched from the same store, you may receive your order
in several packages. You will receive a tracking number for your order.
Your order will be put in
a safe place in accordance with any delivery instructions you put at checkout
when placing the order.
If
you have given a postal service Authority To Leave (ATL) for your deliverable
packages, we are not liable in any way for loss, theft or damage to the parcel
left in accordance with this authority. To avoid this risk we recommend you try
our Click & Collect service, or have your package sent to a secure location
where signature is required.
SALE ITEMS
All sale or discounted items are on final clearance and therefore unable to be returned or refunded unless deemed faulty. Please be mindful when selecting your sizes and styles. If you would like any further information on a style, don't hesitate to call one of the stores who has it available or email online@footlooseshoes.co.nz
ONLINE RETURNS
CONTACT THE STORE OF DISPATCH AS SOON AS POSSIBLE IF THE SHOES ARE NOT SUITABLE.
We
understand that sometimes things don't work out, so we've tried to make
resolving things easy. If trying on your purchase at home, make sure you do so
inside and on carpet - we're unable to accept returned orders if the item has
been worn or damaged after purchase.
If you've changed your mind, we'll happily give you a full
refund or exchange within 10 days of your purchase on all full priced items. Please contact
the store you received it from to let them know and return your item along with
your invoice or proof of purchase. Purchase of sale items are final and cannot be returned as per above. Please note
we're unable to accept returned items if it has been worn or damaged after
purchase.
Return
postage is covered by the customer, but we will not ask you to pay for shipping
again if you choose to exchange your order for a different size or style. If we
can’t provide you with an exchange, we’ll issue you with a full refund. All
refunds are processed via the original method of payment and will be processed
within four working days of receipt of your order.
Please
note that we would recommend using a courier service over a postal service.
This will ensure the shoe/footwear will get to us within the returns timeframe.
Otherwise we will be unable to process it if this arrives late in the post.
On
rare occasions a refund may be declined. This should only occur when the
product is damaged and has not arrived in its original condition or outside of
the returns timeframe.
FAULTY RETURNS
CONTACT THE STORE OF DISPATCH AS SOON AS POSSIBLE IF THE SHOES ARE FAULTY.
We
hope that you enjoy your new Footloose purchase and that it arrives to you in
perfect condition.
Sometimes
unforeseen faults happen. We encourage you to bring your item back to the store
from which it was purchased, or contact us. For any manufacturer’s faults, we
will first repair the product to a high-quality finish at our expense.
If
a repair is not possible, we'll give you an exchange for a new item, store
credit or full refund. We promise to uphold our end of the deal and do this in
accordance with the Consumer Guarantees Act.
RETURN
SHIPPING
Footloose is
not liable for the loss of an item which is being returned, so please securely
package and return using registered mail.
Sale goods purchased online can be returned but the courier fee will be retained.
Live outside of New Zealand?
Unfortunately,
we do not offer international shipping at this time. All shipping is within New
Zealand only. We apologise for any inconvenience this may cause.
Keep
in touch
For
any other inquiries, please email us.
online@footlooseshoes.co.nz